Technical Support
Get immediate help from our expert technicians with our remote assistance tools
Remote Assistance Support
Remote Assistance Support from IT Rapid Support allows an IT Rapid Support technician professional in another location to view your computer screen and work on your computer over a secure connection.
By using Remote Assistance support from IT Rapid Support, you agree that during this session, the support professional may start the recording function. This will result in your communications being recorded and logged by the Remote Assistance session. You may request that a link to this recording be e-mailed to you after the session. If you do not agree to the possibility of recording, please let the technician know.
Download Remote Support Tools
TeamViewer
TeamViewer is our primary remote assistance tool. Download and run this application to receive immediate support from our technicians.
- Fast and secure connection
- No installation required
- End-to-end encryption
Client Portal
Access our client portal to submit tickets, view your support history, manage subscriptions, and access documentation.
- Submit and track support tickets
- View support history and invoices
- Manage subscriptions and services
AnyDesk
AnyDesk is our alternative remote support solution. Small, fast and secure - perfect for quick support sessions.
- Lightweight application
- High performance
- Banking-standard TLS 1.2 encryption
How Remote Support Works
- 1
Download and run one of our remote support tools (TeamViewer or AnyDesk)
- 2
When prompted, provide the connection ID and password to our support technician
- 3
Accept the incoming connection request from our technician
- 4
Our technician will now be able to view and control your screen to provide assistance
Support Hours
24/7 Emergency Support
For emergency after-hours support, please call our emergency line:
(289) 582-9930Need More Assistance?
Our team is ready to help with any IT issue your business is facing. Reach out to us today.