Primary tool
TeamViewer
Our main remote support tool. The download runs on Windows and Mac and connects you straight to the ITRS team.
- Fast and secure connection
- No installation required
- End-to-end encryption
Remote support
Remote support downloads
Download the tool your technician asks for, run it, and read out the ID on screen. You stay in control of the session from start to finish.
01Downloads
Download remote support tools.
Start with TeamViewer. Use AnyDesk only if TeamViewer does not work for you or your technician asks for it.
Alternative
AnyDesk
Use AnyDesk if TeamViewer will not run on your computer, or if your technician asks for it.
- Lightweight download
- High performance
- TLS 1.2 encryption
Clients
Client portal
Existing clients can sign in to view invoices and account history.
- Invoices and statements
- Payment history
- For existing ITRS clients
02How it works
How a remote session works.
- 01
Call or message us
Call (289) 582-9930 or send us a message. A technician confirms who you are and what needs fixing.
- 02
Download and run
Download TeamViewer (or AnyDesk if asked) from this page and open it. Nothing else needs to be set up.
- 03
Read out your ID
Read the 9-digit ID on screen to the technician. The session ends as soon as you close the app.
You see everything the technician does, and you can end the session at any time. We never connect without you on the line.
Need a hand?
Talk to a technician first.
Call before you download, so someone is ready to connect. We are staffed 24/7.
Reviewed by the ITRS security team · Last updated