Privacy Policy

Who We Are

This website, itrapidsupport.com, is run by IT Rapid Support Inc. ("IT Rapid Support", "we", "us"), a managed IT and cybersecurity company based in Ontario, Canada. We are responsible for the personal information collected through this website and we handle it in line with the Personal Information Protection and Electronic Documents Act (PIPEDA).

IT Rapid Support Inc., 7810 Keele St, Vaughan, ON L4K 0B7. Phone: (289) 582-9930. Email: info@itrapidsupport.com.

This policy covers this website only. Personal information we handle for clients while delivering IT services is governed by our service agreements with those clients.

What We Collect

Information you type into our forms

We only receive what you choose to send us. Our forms ask for:

• Contact form: first name, last name, email address, company (optional), subject and your message.
• IT health check request: name, email address, phone number and what you are worried about.
• Quote and landing-page forms: name, email address, phone number and city.
• Careers application: name, email address, phone number, the position, department and location you are applying for, a link to your resume and your message.

These forms are protected by Google reCAPTCHA to stop spam. reCAPTCHA collects information about your browser and device to tell people from bots; Google's privacy policy applies to that information.

Free tools that run in your browser

Our self-assessment tools (such as the security evaluation, cyber insurance readiness score and Microsoft 365 security check) calculate results in your own browser. We do not receive your answers. If the security evaluation asks for company details to put on your PDF report, the report is generated on your device and those details are not sent to us. The email spoofing check looks up the public DNS records of the domain you enter using Google's public DNS service; it does not send us the domain.

Analytics and advertising data (only with your consent)

If you click Accept in our cookie banner, Google Analytics and Google Ads collect information about your visit: pages viewed, how you arrived (for example from a Google ad or search), approximate location derived from your IP address, device and browser type, and actions such as clicking a phone number, clicking a call-to-action or submitting a form. We do not send your name, email address or message contents to Google Analytics or Google Ads.

Technical data needed to serve the site

Like every website, our hosting and content delivery providers process your IP address and basic request information (such as the page requested and browser type) to deliver pages to you and protect the service.

How We Use It

• To reply to your enquiry, quote request or support request.
• To consider your job application.
• To keep our forms free of spam and abuse.
• If you consent, to understand how visitors use the site and to measure whether our Google Ads lead to enquiries.
• To meet legal obligations.

We do not use the information you send through our forms for any other purpose without asking you first.

Cookies and Tracking Technologies

We do not load any analytics or advertising tag until you click Accept in our cookie banner. If you click Reject, or your browser sends a Global Privacy Control signal, those tags never load and no analytics or advertising cookies are set. We remember your choice in your browser's local storage (not in a cookie) so we do not ask on every page.

Google Analytics (GA4)

Provided by Google LLC. Measures how the site is used (pages viewed, traffic sources, approximate location, device type and site events). It sets first-party cookies named _ga and _ga_* that last up to 2 years. IP anonymization is turned on. Runs only after you accept.

Google Ads conversion tracking

Provided by Google LLC. Tells us whether someone who clicked one of our Google ads later contacted us, so we can measure our advertising. It may set cookies such as _gcl_au and use Google's own advertising cookies. Runs only after you accept.

Hosting and content delivery: GitHub Pages and Fastly

This website is hosted on GitHub Pages (GitHub, Inc.), which delivers it through the Fastly content delivery network. They process your IP address and request details to serve pages quickly and securely. This is needed to run the site and does not track you across other websites.

Other embedded services

Our contact page shows an embedded Google Map of our office, and our homepage has a video hosted by Wistia that loads only when you press play. Google and Wistia may receive your IP address and set their own cookies when you use those features. Our forms use Google reCAPTCHA, as described above.

Changing your choice

You can change or withdraw your choice at any time using the Cookie settings link at the bottom of every page, or open cookie settings now. If you withdraw consent, we stop the Google tags and delete the Google Analytics and Google Ads cookies set on our domain. You can also block or delete cookies in your browser settings.

Global Privacy Control

We honour Global Privacy Control (GPC). If your browser or extension sends a GPC signal, we treat it as a refusal of analytics and advertising tracking: Google Analytics and Google Ads are not loaded and no tracking cookies are set, without you needing to click anything. Learn more about GPC at globalprivacycontrol.org.

Do Not Sell or Share My Personal Information

We do not sell your personal information, and we do not share it with third parties for their own marketing or for cross-context behavioural advertising. The only advertising-related data flow on this site is Google Ads conversion measurement, and it runs only if you click Accept.

To opt out, click Reject in the cookie banner, use the Cookie settings link in the footer, or turn on Global Privacy Control in your browser. You can also email info@itrapidsupport.com and we will confirm your request.

Service Providers and Disclosure

We use service providers to run this website: GitHub and Fastly (hosting and content delivery), our form-processing service (hosted on Render), which passes your form submission to our team, Google (reCAPTCHA, and Analytics and Ads only with your consent), Google Maps and Wistia (embedded map and video). They may use your information only to provide their service to us.

We may also disclose personal information where the law requires it, or to a buyer of our business as part of a sale or merger, who would have to protect it as described in this policy.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw your consent at any time, subject to legal or contractual limits, including your consent to analytics and advertising cookies.
• Ask us to delete your personal information where we no longer need it or have no legal reason to keep it.
• Ask how your information has been used and who it has been disclosed to.

To make a request, email info@itrapidsupport.com or call (289) 582-9930. We may need to confirm your identity, and we will respond within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.

Children's Privacy

This website is for businesses and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has sent us personal information, contact us and we will delete it.

Retention

We keep enquiry and application information only as long as we need it to respond, to provide any services you ask for, and to meet legal and tax record-keeping requirements; then we delete it. Google Analytics data is kept for the retention period set in our Google Analytics account, which is no longer than 14 months. Your cookie choice stays in your browser until you change it or clear your browser data.

Safeguards

We protect personal information with safeguards suited to its sensitivity, including encrypted (HTTPS) connections, spam and abuse protection on our forms, and access limited to staff who need it. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the Privacy Commissioner if a breach creates a real risk of significant harm, as PIPEDA requires.

Processing Outside Canada

Some of our service providers, including Google, GitHub, Fastly and Render, may store or process information outside Canada, including in the United States. While it is there, it may be accessible to courts, law enforcement and national security authorities of that country. We choose providers that commit to protecting the information they handle for us.

Privacy Contact

For any question or request about privacy, contact our privacy officer at info@itrapidsupport.com, by phone at (289) 582-9930, or by mail at IT Rapid Support Inc., Attention: Privacy, 7810 Keele St, Vaughan, ON L4K 0B7.

Changes to This Policy

We review this policy at least once a year and whenever we change what the website collects or the tools it uses. The date at the top shows when it was last updated. If we make a significant change, such as adding a new tracking tool, we will ask for your consent again where required.