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Private clients

Family Device Management and Privacy

Every phone, tablet and laptop in the household set up properly, kept current and handed back cleanly.

Reviewed by the ITRS security team · Last updated

01

Overview

A household can have dozens of devices across the family, the children and the staff, each with its own accounts and settings. We set them up under one plan, apply sensible privacy and parental controls, keep them updated and backed up, and remove access properly when a nanny, assistant or house manager moves on.

02

What we look after

  1. Device setup

    Phones, tablets and laptops enrolled, encrypted, updated and backed up.

  2. Children

    Age-appropriate controls, location sharing and app approval set up with parents.

  3. Household staff

    Staff get their own accounts and devices, never a family member's login.

  4. Offboarding

    Access, shared passwords and devices recovered the day someone leaves.

03

Household staff are the gap most families miss

House managers, assistants, nannies, drivers and housekeepers often need calendars, cameras, door codes, delivery accounts and sometimes a family card. The easy route is to share a family member's login or a common password, and that access tends to outlast the job.

We give staff their own accounts and, where it makes sense, a household-owned phone, with access limited to what the role needs. When someone leaves we follow a written checklist: accounts closed, door and Wi-Fi codes changed, shared vault items rotated, and the device wiped and returned. The family also gets a plain record of who has access to what, which is the first thing to check if something goes missing.

04

A staff departure checklist

When someone leaves the household, we work through a written list rather than relying on memory.

Departures are rarely planned around IT. A nanny moves on at the end of the school year, an assistant leaves on short notice, a house manager retires after many years. The checklist works the same way in each case, and it is quicker when staff were given their own accounts from the start, because nothing the family uses every day has to change.

We also review staff access once or twice a year, since roles drift and access tends to accumulate.

  • Close or disable the staff member's household accounts and remove them from shared calendars and groups.
  • Rotate any shared vault items, delivery accounts or subscriptions they used.
  • Change door codes, alarm codes, gate codes and the Wi-Fi password they knew.
  • Recover and wipe household-owned devices, or remove household apps and accounts from their own phone.
  • Remove their access to cameras and smart home apps.
  • Record what was changed and when, and give the family a copy to keep with the property record.
05

How a private client engagement starts

Every private client engagement follows the same four stages, whatever the size of the household.

  1. Confidential call

    People, properties and concerns discussed in confidence before anything is written down.

  2. Inventory

    Every account, device, network and property system listed with its owner.

  3. Secure

    Sign-in, recovery, networks and devices fixed in order of risk.

  4. Look after

    Updates, monitoring and a direct line, with records kept current as the household changes.

06

Frequently asked questions

Parents set the rules and we put them in place: screen time, app approval, content filters and location sharing, using the controls built into Apple and Google devices. Settings are loosened as children get older.

07

Related private client services

Private client work usually spans more than one of these areas. Each page below covers a part of the same service.

Case studies
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Next step

Want this handled for your business?

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