# IT Rapid Support Inc. > IT Rapid Support Inc. (ITRS) is a Canadian firm, in business since 2018, that does cyber forensics and incident response, privacy and AI governance, legal technology (eDiscovery, evidence preservation, digital forensics expert witness work) and managed IT. Its head office is at 7810 Keele St, Concord (Vaughan), Ontario, it also has offices in Toronto and Vancouver, and it works for organizations, their legal counsel and their cyber insurers in Toronto, the GTA, British Columbia and across Canada. Last updated: 2026-10-31 This file lists the main pages of the IT Rapid Support website. Full text of the key pages is in [llms-full.txt](https://itrapidsupport.com/llms-full.txt). ## Company facts - Legal name: IT Rapid Support Inc. (short name: ITRS) - In business since: 2018 - Head office: 7810 Keele St, Concord, ON L4K 0B7, Canada (City of Vaughan, York Region) - Other offices: Toronto, Ontario; Vancouver, 1066 West Hastings St, Suite 2000, Vancouver, BC V6E 3X2, (778) 803-7215 - Phone: (289) 582-9930, answered 24/7, for support requests and active security incidents (ransomware, hacked mailboxes, payment fraud, suspected breaches). - Insurance: $2M cyber liability coverage - Expert witness: prepares digital forensics expert reports and gives evidence on electronic evidence in litigation - Pricing: every engagement is scoped and quoted in writing. ITRS publishes no hourly rates or fixed monthly prices. - Certifications: ITRS claims no SOC 2 report, no ISO certification and no accreditation. It uses ISO/IEC 27037 and NIST publications as reference methodology, not as certifications ([Credentials](https://itrapidsupport.com/about/credentials/)). - Published case studies: five ([Case studies](https://itrapidsupport.com/case-studies/)) - Website: https://itrapidsupport.com/ | Contact: https://itrapidsupport.com/contact/ ## Practices - [Cyber forensics and incident response](https://itrapidsupport.com/cyber-forensics/): Incident response, digital forensics, penetration testing and security attestation from one team, for businesses and for the counsel and insurers working with them. - [Privacy and AI governance](https://itrapidsupport.com/privacy-ai/): Privacy programs, breach assessment, privacy impact assessments and AI governance under PIPEDA, Ontario law, BC PIPA and Quebec Law 25. - [Legal technology](https://itrapidsupport.com/legal-technology/): Defensible collection, eDiscovery, litigation holds, secure matter systems and digital forensics expert witness work for litigators, law firms and in-house legal teams. - [Managed IT](https://itrapidsupport.com/managed-it/): Managed IT support, security and infrastructure for Ontario and BC businesses, run by the same team that does the incident and forensic work. ## Key service pages - [Incident response](https://itrapidsupport.com/cyber-forensics/incident-response/): Contain the attack, preserve the evidence, restore operations and get a written account of what happened. - [Ransomware response](https://itrapidsupport.com/cyber-forensics/ransomware-response/): Isolate, preserve, scope, recover, assess data theft and notify, with evidence kept intact for counsel and the insurer. - [Business email compromise response](https://itrapidsupport.com/cyber-forensics/business-email-compromise-response/): Contain the mailbox, investigate Microsoft 365 or Google sign-in and audit logs, and report the facts for counsel and insurers. - [Digital forensics](https://itrapidsupport.com/cyber-forensics/digital-forensics/): Forensic investigations for incidents, departures, disputes and internal matters, with write-protected acquisition, hash verification and chain of custody. - [Microsoft 365 and Exchange forensics](https://itrapidsupport.com/cyber-forensics/microsoft-365-exchange-forensics/): Audit logs, Entra ID sign-ins, MailItemsAccessed, inbox rules and app consents for email compromise and wire fraud. - [Mobile device forensics](https://itrapidsupport.com/cyber-forensics/mobile-device-forensics/): iPhone and Android extraction, messaging analysis, cloud backups and expert reporting. - [Penetration testing](https://itrapidsupport.com/cyber-forensics/penetration-testing/): Scoped, authorized testing of perimeter, internal network, web applications and Microsoft 365, with every finding verified by hand. - [Security attestation and assessments](https://itrapidsupport.com/cyber-forensics/attestation-assessments/): Independent assessments and signed attestation letters stating exactly what was examined and found. - [For breach counsel, insurers and brokers](https://itrapidsupport.com/cyber-forensics/insurers-brokers-counsel/): Counsel-directed forensic and incident response engagements in Canada. - [Digital forensics expert witness](https://itrapidsupport.com/legal-technology/expert-witness/): Independent analysis of electronic evidence, written as an expert report and explained under cross-examination. - [eDiscovery and defensible collection](https://itrapidsupport.com/legal-technology/ediscovery-defensible-collection/): Proportionate, documented collection of email, chat, files and phone data for small and mid-sized matters. - [Departing employee and IP investigations](https://itrapidsupport.com/legal-technology/departing-employee-ip-investigations/): Preserve laptops and Microsoft 365, then analyze USB, cloud sync and personal-email activity for counsel. - [Email authenticity analysis](https://itrapidsupport.com/legal-technology/email-authenticity-analysis/): Header, DKIM, SPF and DMARC analysis and fabrication indicators for disputed emails. - [Privacy breach assessment and notification support](https://itrapidsupport.com/privacy-ai/breach-notification-support/): The technical half of a breach assessment (whose data, what risk, who must be told), done alongside legal counsel. - [AI governance](https://itrapidsupport.com/privacy-ai/ai-governance/): Approved AI tools, data rules, approval paths and leadership oversight, written as policies leadership can sign. - [Microsoft 365 Copilot readiness](https://itrapidsupport.com/privacy-ai/copilot-readiness/): Oversharing and permissions review, sensitivity labels, pilot design and monitoring before Copilot rollout. - [Privacy impact assessments](https://itrapidsupport.com/privacy-ai/privacy-impact-assessments/): PIAs for new systems under Quebec Law 25 and Ontario FIPPA/MFIPPA. ## Locations - [IT support in Vaughan](https://itrapidsupport.com/it-support/vaughan/): Head office at 7810 Keele St; remote support first, on-site visits when hardware needs hands on it. - [IT support in Toronto](https://itrapidsupport.com/it-support/toronto/): Day-to-day support, managed IT and security for Toronto offices, plus the 24/7 incident line. - [IT support in Vancouver](https://itrapidsupport.com/it-support/vancouver/): Vancouver office at 1066 West Hastings St; remote-first managed IT and security set up around BC PIPA. - [Service areas across the GTA](https://itrapidsupport.com/it-support/): All Ontario service-area pages. ## Original research - [GTA Business Email Security, Q4 2026](https://itrapidsupport.com/resources/gta-email-security-q4-2026/): Re-scan of the same 500 GTA business domains on October 31, 2026; 20.7% of 482 mail-enabled domains enforce DMARC (20.6% in August 2026). Aggregates CSV: https://itrapidsupport.com/data/gta-email-security-q4-2026-aggregates.csv - [The State of GTA Small-Business Cybersecurity 2026](https://itrapidsupport.com/resources/gta-smb-cybersecurity-report-2026/): Statistics Canada cybercrime data plus DNS measurement of 481 GTA business domains; 20.6% enforce DMARC. - [Vaughan Business Email Security Study 2026](https://itrapidsupport.com/resources/vaughan-business-email-security-study-2026/): SPF and DMARC on 290 mail-enabled Vaughan business domains (October 2026); 17.9% enforce DMARC. - [Microsoft 365 vs Google Workspace in the GTA](https://itrapidsupport.com/resources/gta-business-email-platforms-2026/): Which email platforms 479 GTA business domains run and how each enforces DMARC. - [GTA business website security 2026](https://itrapidsupport.com/resources/gta-business-website-security-2026/): Security headers and CMS version exposure across 470 GTA business websites. - [GTA email spoofing study](https://itrapidsupport.com/resources/gta-email-spoofing-study-2026/): Earlier DNS review of 118 GTA business domains for SPF, DKIM and DMARC. ## Case studies - [Email authentication for a Vaughan smart-home integrator (Artistic Smart Homes)](https://itrapidsupport.com/case-studies/artistic-smart-homes-email-authentication/): Email-authentication audit, then DKIM and DMARC to stop spoofing of the domain. - [Email security for a Mississauga development company (Finex Development)](https://itrapidsupport.com/case-studies/finex-development-email-security/): DMARC from monitor-only to enforcement, plus reliable office Wi-Fi. - [Microsoft 365 clean-up for a fire protection and security company (Capital Fire & Security)](https://itrapidsupport.com/case-studies/capital-fire-security-microsoft-365-cleanup/): Group audit, mail-routing fixes and an 82,456-item mailbox cut by 62%. - [ERP database outage recovered in one morning](https://itrapidsupport.com/case-studies/metrology-erp-database-outage/): A Spire ERP outage traced to a changed server network profile and fixed the same morning. - [From breach forensics to a company-wide identity plan](https://itrapidsupport.com/case-studies/pharma-identity-device-management/): Mailbox-compromise reconstruction, then Entra ID and Intune scoping for a pharma firm. ## Guidance for people under pressure - [Cyber incident triage](https://itrapidsupport.com/incident/): What to do now and what not to touch, with step-by-step pages for common incidents. - [The first 72 hours of a cyber incident](https://itrapidsupport.com/guides/first-72-hours-cyber-incident/): Who does what (your team, responder, lawyer, insurer) hour by hour. - [Who to tell after a cyber incident in Canada](https://itrapidsupport.com/privacy-law/cyber-incident-reporting-who-to-tell/): Privacy regulators, police and CAFC, the Cyber Centre, insurers, contracts and OSFI. - [Real risk of significant harm](https://itrapidsupport.com/privacy-law/real-risk-of-significant-harm/): How the PIPEDA breach-reporting test works and the technical evidence that changes it. - [How to instruct a digital forensics expert](https://itrapidsupport.com/guides/instructing-a-digital-forensics-expert/): Independence, the instruction letter and evidence handover, written for Canadian lawyers. ## Libraries - [Guides](https://itrapidsupport.com/guides/): Microsoft 365, Google Workspace, email security, AI policy and incident readiness guides. - [What to do](https://itrapidsupport.com/what-to-do/): Checklists for specific incidents (phishing click, hacked account, lost laptop, payment fraud). - [Privacy law](https://itrapidsupport.com/privacy-law/): PIPEDA, provincial privacy laws, Quebec Law 25, PHIPA, CASL and incident reporting, explained for businesses. - [Glossary](https://itrapidsupport.com/glossary/): Plain-English definitions of cyber, forensics, privacy and legal-tech terms. - [FAQ](https://itrapidsupport.com/faq/): Common questions on IT support, incident response, forensic evidence and breach notification. - [Industries](https://itrapidsupport.com/industries/): Law firms, in-house legal, accounting, healthcare, dental, financial services, construction and more. ## Optional - [Sitemap](https://itrapidsupport.com/sitemap.xml): Every indexable page. - [Self-check tools](https://itrapidsupport.com/tools/): Email spoofing check, Microsoft 365 security check, cyber insurance readiness score, IT quote checker.